Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been received and confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

If we experience a high volume of orders or unexpected delays, processing times may be extended. Customers will be notified when applicable.

Shipping Times

Estimated delivery times are as follows:

United Kingdom: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days

Delivery times are estimates only and may vary depending on the destination and shipping carrier.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery location and selected shipping method. Any available free shipping promotions will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other fees may be charged by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

While we work with reliable shipping partners, we cannot guarantee delivery dates and are not responsible for delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

If you believe your shipment has been lost, please contact our customer support team, and we will assist you in resolving the issue.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and the product so that we can investigate and offer an appropriate solution.